Privacy Policy

Information You Provide Directly

• Contact forms and inquiries: Name, email address, phone number, company name, and message content when you contact us or request services.
• Chat widget: Name, email address, and message content when you use the live chat feature on our Sites.
• Client engagements: Information provided in the course of service agreements, including project details, deliverables, and communications.
• Email communications: Your email address and the content of correspondence when you email us.

Information Collected Automatically

• Log data: IP address, browser type and version, operating system, referring URLs, pages visited, time and date of visits, and time spent on pages.
• Device information: Device type, screen resolution, and language preferences.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. See Section 5 for details.

We use the information we collect to:

• Respond to your inquiries and provide customer support.
• Deliver, maintain, and improve our services.
• Communicate with you about projects, services, and updates.
• Analyze usage patterns to improve the Sites and user experience.
• Protect against unauthorized access, fraud, and other illegal activities.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. We do not use your information for automated decision-making or profiling.

We may share your information with:

• Service providers: Third-party companies that help us operate the Sites and deliver services, including hosting providers, analytics services, chat widget providers, and email services. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Legal compliance: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information in other circumstances with your explicit consent.

Our Sites use the following third-party services:

• LeadConnector (chat widget): Provides live chat functionality. When you use the chat widget, your messages and contact information are processed by LeadConnector. Their use of your data is governed by their own privacy policy.
• Vercel (hosting): Our Sites are hosted on Vercel. Vercel may collect standard log data as part of its hosting services.

We encourage you to review the privacy policies of any third-party services you interact with through our Sites.

We use the following types of cookies:

• Strictly necessary cookies: Required for the Sites to function properly, such as session management and security features.
• Analytics cookies: Help us understand how visitors interact with the Sites by collecting anonymous usage data.
• Functional cookies: Remember your preferences and settings to enhance your experience.
• Third-party cookies: Set by third-party services integrated into the Sites, such as the chat widget.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the Sites.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions and chat messages are retained for up to 24 months unless a longer retention period is required by law or an active client relationship exists.

Client engagement data is retained in accordance with the applicable service agreement and our legal obligations.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

All Users

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to legal obligations.
• Opt-out: You may opt out of marketing communications at any time by contacting us.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to know: You may request details about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes, and the categories of third parties with whom we share it.
• Right to delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to opt out of sale: We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Non-discrimination: We will not discriminate against you for exercising your privacy rights.

European Economic Area Residents (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Legal basis for processing: We process your personal data based on legitimate interest (site operation and improvement), consent (where you have provided it), and contractual necessity (to fulfill service agreements).
• Right to portability: You may request your personal data in a structured, machine-readable format.
• Right to restrict processing: You may request that we limit how we process your data in certain circumstances.
• Right to object: You may object to processing based on legitimate interest.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
• Supervisory authority: You have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the information in Section 12.

Our Sites are operated in the United States. If you are accessing the Sites from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Sites, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

The Sites are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page and update the "Effective date" at the top. Your continued use of the Sites after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: hello@actyra.com
• Phone: +1 (407) 222-5432
• Website: actyra.com